What is "hrbgrps.com" or "herbalg.com" or "DVDCS.com" that appears on my credit or debit card statement?
That's short for our company's name, Herbal Groups Inc., a leading supplier of all-natural health products. You have purchased one of our products.
What are the Herbal Groups products?
Herbal Groups has been an innovative force in the all-natural supplement industry for over ten years, and we produce a wide variety of health products usually purchased via phone or online. Here is a list of our products that are marketed under the umbrella label of "Naturally Young." Do you recall purchasing one or more of these items?
The charge doesn't look familiar to me.
This charge may be for A) the initial shipping fee to get the product to you, B) the first charge as a two-week trial period elapsed or C) a recurring charge for our convenient monthly E-Z Refill program. Perhaps a spouse placed the order. Oftentimes one spouse handles bills and the other handles purchases and this causes confusion. However, we do have a permanent record of this transaction, so if you're still confused, you can contact us by using the contact form at the bottom of this page 24 hours a day. Our Customer Service department can also be reached at 800-434-7129 between 8:00AM and 5:00PM (PST) Mon-Fri. You're also welcome to email our support team directly, 24 hours a day, at email@example.com and we'll quickly provide further info about your account.
How do I cancel my account?
Cancellations are quick and easy. For fastest service submit a cancellation request at anytime using the contact form at the bottom of this page. You request will be handled promptly plus you'll avoid a phone call. It's fast and easy! You're also welcome to call 800-434-7129 between 8:00AM and 5:00PM (PST) Mon-Fri to speak to a friendly representative. You can also email our support team 24 hours a day - firstname.lastname@example.org and we'll quickly cancel your account.
How do I cancel DVDs, Shopping or Gas Club Cards, or Magazine subscriptions?
Those programs are not affiliated with Herbal Groups. To contact Customer Service for any of those offers, please call the following numbers: Exercise DVDs 1-888-254-3727. Adult DVDs 1-888-254-3727. Value U Source Cards 1-800-475-1932. Magazine Offers 1-800-607-9869.
Consumer Fraud & Chargeback Resolution
For your protection, all sales made over the phone were recorded and archived or if you purchased online, your IP address and time/date stamp have been logged to assure this product was ordered by you. To protect against consumer fraud, this information will be used to fight any false claims made directly to banks or credit card companies. At Herbal Groups, we understand issues occur that may need special attention. Chargebacks and disputes that involve banks are costly, time-consuming and oftentimes unnecessary. With just one phone call or email to our professional customer service department, we can help you resolve any dispute you may have and make the situation right - guaranteed. Again, use the contact form at the bottom of this page to submit a support request 24 huors a day for the fastest response or call us during normal business hours at 800-434-7129. You also welcome to email our Customer Service department at email@example.com first so that we may solve any issues.
Can I get a refund?
All shipments from Herbal Groups are backed by a 30-Day Money Back Guarantee. Refund policies are detailed in the initial email you received when you purchased. If you would just like to cancel and not receive future shipments please call 800-434-7129 and you're account will be cancelled immediately.
For fastest assistance please use the form below and we'll get your request handled as quickly as possible.